Policies

By using this website, you agree to the terms and conditions set out below.

Copyright

The copyright in material in this website is owned by, or licensed to, Mercy Aged and Community Care Ltd.Subject to any reproduction permitted by law, reproduction of material in this this website in whole or in part is prohibited except with the written permission of the copyright owner or licensor, as applicable.Applications for permission to reproduce material on this website should be directed to brand@mercy.com.au

Privacy

When you visit this website, the following information about you may be collected: information that you provide by completing forms, and information essential for the operation and security of the website such as your internet domain name or internet protocol address.Cookies are used to measure and analyse use of this website. However, Mercy Aged and Community Care Ltd does not match cookies with any personal information collected on this website.Personal information collected about you on this website is used for the purpose for which it was collected (for example, responding to your feedback or inquiry). That information may also used or disclosed for related purposes such as improvement activities or website administration and maintenance, and any other purpose required or permitted by law.For further information about how Mercy Health protects personal information, see our Privacy Policy.

Links

Links to other websites from this website are for information only, and users follow those links at their own risk. No guarantee is given as to the accuracy, quality, suitability or reliability of any website to which this website links, and any implied guarantee is excluded to the full extent permitted by law.Links to this website are permitted, provided that the linking website does not, without express approval, claim any approval or endorsement by Mercy Aged and Community Care Ltd and the other entities that constitute Mercy Health or bring them into disrepute.

Disclaimer

While endeavours have been made to provide users of this website with accurate and helpful information, this website is not a substitute for health or medical advice from a qualified health professional.You should always seek the advice of a qualified health professional with any question you have regarding your health or medical condition.No guarantee is given concerning the accuracy, quality, suitability or reliability of the material on this website and any implied guarantee is excluded to the full extent permitted by law.

Limitation

To the full extent permitted by law, Mercy Aged and Community Care Ltd and the other entities that constitute Mercy Health exclude and do not accept liability for any liability, claim, loss, cost, damage, liability or expense, arising directly or indirectly out of the use or content of this website.

Rights

Mercy Health is committed to providing quality care and services that are compassionate and respectful.

You have a right to receive safe and high-quality care and services in a comfortable setting and to be treated fairly and with respect. You have a right to be informed about services, treatment options and costs, and to be included in decisions and choices about your care.

To help us provide the best possible care, you have a responsibility to tell us about your health, your current treatments and any medications you are taking. You also have a responsibility to treat all staff, visitors and other patients, clients or residents with respect. We believe in genuine partnerships with patients, clients, residents, families and carers to achieve the best possible outcomes.

Charter of Care Recipients’ Rights and Responsibilities – Home Care

Why choose us?

Southern Cross Care (Vic) is a leading home care provider dedicated to helping older people stay independent and enjoying the best possible life at home.

Why choose us?

Founders

Our founders were the Knights of the Southern Cross, a lay Catholic men’s organisation with a strong social welfare focus that has existed in Australia for nearly a century.

Founders

Catholic identity

We hold firm to this heritage and ethos today. We have a particular focus on caring for older people who are living with dementia and other complex needs, regardless of their financial situation. We demonstrate our Catholic identity most profoundly in our determination to treat all people with dignity, integrity and respect. We are also...
Catholic identity