Understanding funding options

There are many government programs that provide funding for home care. Each program has different rules about the services that can be funded and who can access them, and some funding is only available in certain areas. It’s a difficult system to navigate, but we’re here to help. We’ve outlined some of the more well-known funding programs to help you learn the terminology and get started on your home care journey. Remember, you don’t need to understand them all; give us a call at any time and we’ll help you find out if there's a funding program to suit your needs.

Home Care Packages

Many older Australians are eligible for funding for services through a Home Care Package. A Home Care Package is a government-subsidised funding package for home care.

Learn more about Home Care Packages

Commonwealth Home Support Program

The Commonwealth Home Support Program, or CHSP, is a government funding program that provides small amounts of services for many people. These services are usually provided by the local council, and designed for people who only need a little bit of help—maybe assistance with cleaning once a fortnight to stay safe and independent at home.

If you need more than one type of service or you need services every week—for example, help to clean your house and get your groceries—then the Home Care Packages program is likely to be more suitable for you.

There is no income assessment required to access CHSP-funded services and you do not need to have an Aged Care Assessment. Depending on the program and the service provider, you may be asked to make a contribution to the costs of your service.

If CHSP services may be right for you, the process involves three steps:

  1. Call My Aged Care on 1800 200 422. If you meet the government eligibility criteria for CHSP services you will be referred to your local Regional Assessment Service.
  2. The Regional Assessment Service will conduct an interview with you—usually over the phone, or they may visit you at home, then refer you to a local service provider.
  3. You may nominate Southern Cross Care (Vic) to be your preferred service provider when you are talking with My Aged Care staff or the Regional Assessment Service.

The rules for each program vary, so call 1300 478 776 and we can identify if CHSP is a good option for you.

Veterans’ Home Care

The Veterans’ Home Care (VHC) program provides low-level home care services to eligible veterans and war widows and widowers. Your doctor can refer you to a VHC Assessment Agency for an assessment to access VHC services if you are an eligible veteran.

You or your family can also inquire about VHC services and eligibility by calling a VHC Assessment Agency on 1300 550 450. Calls should be made from a landline telephone, as calls from mobile phones cannot be connected.

We have a contract with the Department of Veterans’ Affairs to provide VHC services. You can nominate Southern Cross Care (Vic) as your preferred service provider when the VHC Assessment Agency conducts your telephone assessment.

You can find out more about the VHC program on the Department of Veterans’ Affairs website.

Self-funded options

All our services can be purchased with your own money; you don’t need to wait for a government program to be available to get help or support. You can also use your own money to purchase additional services if the funding limit for your government-subsidised care has been reached, but you would like more support to keep you comfortable and safe at home.

Come directly to our team; we can help you find the best funding option for your needs and wants. Give us a call on 1300 478 776 for a FREE, no-obligation chat about the cost of home care services.

We are committed to providing high-quality care. We are not the cheapest, nor the most expensive service provider. We are committed to being transparent in our fee structures and we stand by our value for money and quality of care.

If you are considering a move to Residential Aged Care, you may be surprised that for a relatively small investment, additional home care could postpone or remove the need to leave your home.

Home Care Packages

Find out how we can tailor services to keep you living independently in your own home, the way you choose, with a Home Care Package.

Home Care Packages

Home Care Services

Home care services can help you live in your own home for as long as possible. Stay independent with personalised support from our trained staff.

Home Care Services

Consumer Directed Care (CDC)

Consumer Directed Care is both a philosophy and a government initiative to help you get the most out of your Home Care Package. Learn what CDC is and what it means for you.

Consumer Directed Care (CDC)

Check if we offer services in your area.

Yes, we can provide services in your home.

Your local care team can offer more information to keep you safe and independent at home.

Contact your care team